Questions about standards can be sprinkled throughout the
CRM exams. Here's a look at relevant standards for exams 1 and 2.
The Part I exam outline includes RIM program management
standards and guidelines as well as global standards. I’d recommend looking at ISO 15489,
Information and documentation — Records management based on Australian
work. Australia continues to be a leader
in this area and now has developed VERS, the Victorian (Australia) Electronic
Records Strategy which can be found on their website. Of course the US Department of Defense (DoD)
5015.2-STD version 3 “Design Criteria Standard for Electronic Records
Management Software Applications” 2007 is one to be aware of along with its
European equivalent Model Requirements for the Management of Electronic Records
or MoReq, now in version 2. These
standards might also be useful for Part 5, which covers technology.
Part 2 includes information security, privacy information
and metadata. ISO 17799 speaks to a Code
of practice for information security management while NIST has freely available
guidance on information classification, media sanitization and other
information security topics. In addition, read a little about ISO 23081, Metadata
for records, and ISO 25964 and ANSI/NISO Z39.19 2005, standards for thesauri,
controlled vocabularies and taxonomy design and maintenance. ISO 25964 is focused on interoperability and
exchange across systems. ANSI/NISO
Z39.19 2005, Guidelines for the construction, format, and management of
monolingual controlled vocabularies, is available for free download from www.niso.org/standards/index.html. There is also an international standard, ISO
15836, for the Dublin Core metadata set. There is lots of information about the
Dublin Core freely available on the internet.
A recent article in the Information Management Magazine gives a good overview of relevant standards: http://content.arma.org/imm/July-August2012/rimfundamentalsstandardsforestablishing.aspx. The author, Virgina Jones also authored a listing of standards which was recently updated and is available for download from the ARMA International Education Foundation website: http://www.armaedfoundation.org/pdfs/V_Jones_RIMStandards_Update2012.pdf
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